Privacy Policy

Analytical West, Inc. (“Analytical West,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website at https://www.analyticalwest.com/ (the “Site”).

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you. Our Site and services are intended primarily for business purchasers and commercial use in the United States. We also accept a limited number of international orders where we are able to do so. Although purchases are generally made for business purposes, customers may use personal payment methods in connection with those purchases.

1. Information We Collect

We may collect the following categories of personal information:

Information you provide directly

• Name
• Company name
• Billing address
• Shipping address
• Email address
• Phone number
• Account login information
• Purchase order numbers
• Resale certificates, tax-exempt certificates, or similar documentation, if provided
• Information submitted through our contact form or by email
• Order, return, warranty, and customer service communications

Information collected through your use of the Site

• Account registration information
• Order history
• Cart and checkout information
• Basic technical and security information needed to operate the Site

Payment information

When you make a purchase, payment information may be processed by third-party payment providers, including Authorize.net and PayPal. We do not store full payment card numbers in our systems. Authorize.net CIM stores payment information on Authorize.net’s systems and provides tokenized references for future transactions where applicable. For some transactions, we may also accept other payment methods, such as purchase orders, ACH, wire transfers, checks, approved net terms, or in-person/point-of-sale card processing.

2. How We Collect Information

We collect personal information when you:

• Create an account
• Place an order
• Check out as a guest
• Submit the contact form
• Contact us by email
• Communicate with us regarding orders, returns, warranty matters, or customer service
• Provide tax-exempt or resale documentation
• Arrange alternative payment methods or credit-approved business payment terms

We also use essential cookies and similar technologies necessary for login, cart functionality, checkout, security, and session management.

3. How We Use Information

We use personal information to:

• Process and fulfill orders
• Ship products
• Provide customer service
• Respond to inquiries
• Administer customer accounts
• Process payments
• Support purchase orders, ACH, wire transfers, checks, and approved credit terms where applicable
• Manage returns and warranty-related matters
• Prevent fraud and protect the security of the Site
• Maintain business, tax, accounting, and legal records
• Manage customer account, order, pricing, and purchasing history in the ordinary course of our B2B business

We do not use personal information for marketing email campaigns, and we do not use analytics or advertising cookies.

4. Cookies and Similar Technologies

Our Site uses essential cookies required for core ecommerce and security functions, such as:

• Maintaining login sessions
• Preserving cart contents
• Enabling checkout
• Supporting site security and fraud prevention

We do not use cookies for advertising or website analytics. You may control cookies through your browser settings, but disabling essential cookies may affect Site functionality.

5. When We Share Information

We may share personal information with service providers and third parties as needed to operate our business and fulfill orders, including:

• Payment processors, such as Authorize.net and PayPal, to process payments
• Shipping carriers, such as FedEx, to deliver orders
• Drop-ship suppliers, where applicable, for fulfillment purposes; in those cases we generally provide shipping information needed to complete delivery
• Manufacturers, where reasonably necessary to assist with warranty claims, technical support, or related service issues; in those cases we may provide limited shipping information and relevant product information
• Email and communications providers, to send and receive customer communications
• Security and fraud-prevention providers, to help protect the Site and review potentially suspicious activity
• Contractors or service providers who support, maintain, or develop the Site and related systems, but only as needed to perform those services

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

6. Payment Security

Online payments are processed through third-party payment providers. We do not store full payment card numbers in our systems. We do not request payment card information by email. Card payments may also be accepted through approved offline methods, such as our point-of-sale terminal, where applicable.

7. Data Retention

We retain personal information for as long as reasonably necessary to maintain accounts, complete transactions, provide customer service, comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements.

In practice, customer records, order records, and related communications may be retained indefinitely unless deletion is requested and permitted. Because order, tax, shipping, and warranty-related records may need to be preserved for business and legal purposes, some information may be retained even after a deletion request where retention is reasonably necessary or legally permitted.

8. Privacy Requests

Subject to applicable law, you may request that we:

• Provide access to personal information we maintain about you
• Correct inaccurate personal information
• Delete personal information, where deletion is permitted

To make a request, contact us at [email protected] or visit our Contact Us page.

We may need to verify your identity before processing a request, including by matching information you provide against our records. We may deny or limit a request where permitted or required by law, including where information must be retained for legal, tax, accounting, security, transaction, or recordkeeping purposes.

We do not currently respond to Global Privacy Control signals.

9. International Users

Our Site is operated from the United States and is intended primarily for customers in the United States, although we also accept a limited number of international orders. If you access the Site from outside the United States or place an international order, you understand that your information may be transferred to, stored in, and processed in the United States.

10. Children’s Privacy

Our Site is intended for business purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including secure transmission technologies, restricted access, current software maintenance, and third-party payment processor safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or requests in connection with this Privacy Policy, please send an email to [email protected] or visit our Contact Us page. Alternatively, inquiries may be addressed to: